Designed to help marketing executives and business owners cultivate authentic customer loyalty and grow their business by better understanding and serving the needs of their best customers.
Wednesday, August 28, 2013
10 Cult Brands So Popular They Don't Need To Advertise
Cult Brands and more popular than ever. More and more consumer desire to join groups of like minded individuals and share in the status that comes with purchase of their favorite brands.
Here is a great article featuring 10 Cult Brands that don't need traditional advertising!
Friday, July 31, 2009
Maslow's Hierarchy of Human Needs
Physiological Needs: These needs are either homeostatic (like maintaining biological balances of salt and water) or nonhomeostatic (like sleep and sex). These needs would be the primary driver of behavior if a person was stripped of everything he owned. All actions would be directed at satisfying these needs.
Safety Needs: These include the need for security, stability, and a general preference for the known over the unknown.
Belongingness and Love Needs: People exhibit these needs in the desire to marry, become part of a community, a member of a gang, or joining a bowling club. This is the level where the support systems of modern society begin to break down. Fragmentation is increasing, and the importance of neighborhoods and families to an individual's well being is often overlooked.
Esteem Needs: The esteem needs are divided into two groups: the need for esteem from others and the need for self-esteem. Esteem from others is met externally through status and dominance, whereas self-esteem is met internally through independence and mastery.
Self-Actualization: This is the need to be what one has the potential to become. This is the need felt by musicians to create music and poets to write. It is the need to be true to your own nature.
How Cult Brands Leverage Human Needs
All Cult Brands offer a sense of belonging through fostering the creation of social groups around their brand, allowing like-minded people to come together.
Cult Brands fulfill some combination of esteem needs and self-actualization. In doing so, they become irreplaceable in the minds of the customers.
Cult Branding Videos
Saturday, July 25, 2009
What Drives Extreme Customer Loyalty?
What Are Cult Brands?
Cult Brands are brands that exist on the extreme end of the loyalty continuum. Creators of Cult Brands understand that loyalty comes not from creating a brand that no one hates, but one that a few people love.
No Brand Land: These companies don't focus on the customers and constantly change their focus at the newest opportunity, never standing for anything.
Leaky Brands: These brands have basic identifiers, like logos and tag lines, but offer nothing distinct to their customers.
Average Joe Brands: These tend to be the product of large companies that actively advertise to their customers, giving them a large reach. But they never produce a consistent message which dilutes their brands and confuses the customers.
Iconic Brands: These brands are easily recognizable and perhaps even part of our culture. They often occupy top of mind awareness and have loyal customers. But they don't offer an irreplaceable position in the hearts and minds of their customers.
Cult Brands: Cult Brands build lasting relationships with their customers. They have no competition. This is the realm of Apple, Oprah, Harley-Davidson, Ikea, Southwest, Star Trek, and Jimmy Buffett.
All Cult Brands adhere to seven basic rules:
1. The Rule of Social Groups: Consumers want to be part of a group that's different.
2. The Rule of Courage: Cult-Brand creators show daring and determination.
3. The Rule of Fun: Cult Brands sell lifestyles.
4. The Rule of Human Needs: Cult Brands listen to the choir and create evangelists.
5. The Rule of Contribution: Cult Brands always create customer communities.
6. The Rule of Openness: Cult Brands are inclusive.
7. The Rule of Freedom: Cult Brands promote personal freedom and draw power from their enemies.
Wednesday, July 22, 2009
Books About Cult Brands
These books will give you a look at the inner workings of powerful Cult Brands.
More Than a Motorcycle: The Leadership Journey at Harley-Davidson
by: Rich Teerlink, Lee Ozley
Amazon Price: $27.30 (as of 06/30/2009)
The Power of Cult Branding: How 9 Magnetic Brands Turned Customers into Loyal Followers (and Yours Can, Too!)
by: Matthew W. Ragas, Bolivar J. Bueno
Amazon Price: $17.13 (as of 06/30/2009)
Cult Branding Workbook: Seven Steps to Growing Your Business by Better Understanding Your Customer
by: Bolivar J. Bueno
Amazon Price: $24.95 (as of 06/30/2009)
Positioning: The Battle for Your Mind, 20th Anniversary Edition
by: Al Ries, Jack Trout
Amazon Price: $17.79 (as of 06/30/2009)
Thursday, July 02, 2009
IKEA: A Powerful Cult Brand
People are camping outside. Traffic jams are so severe that highway exits must be shut down. Traffic lights are rendered useless requiring police to direct traffic. Is it a new Star Wars film? No, it’s the opening of a new IKEA store. The Brand Lover Passion has taken IKEA to the top of their game. From 1997 to 2005, IKEA doubled its market share and tripled its sales from $600 million to $1.7 billion to become the seventh largest furniture store in the United States.
But when executives first hear about the notion of building a Cult Brand, they often wonder, "Can we really do it? Can our brand achieve 'cult' status? And if so, what would that look like?" The answer, of course, is, "Yes, you can." Check out this brief video of an IKEA store grand opening.
Monday, June 01, 2009
Cult Branding: Loyalty Revealed
Wednesday, May 20, 2009
A BRAND Walks Into a Bar
Getting the most from Humor:
- The humor can't overpower the brand.
- The humor should fit your product or service's personality.
Thursday, March 12, 2009
Seven Golden Rules of Cult Branding
Why do people love this brand? Why are they so loyal to it? What does this brand mean to them? Why? Why? Why!
An interesting thing starts happening after you've asked a lot of questions for a long enough period of time. Not only do you start getting some really good answers, but you begin to see patterns and similarities between the responses that you receive.
This was exactly what happened in the dozens of interviews conducted. Clear patterns emerged. Although each of the nine brands was clearly different, their individual formulas for Cult-Branding success shared many of the same core ingredients.
These seven points won't tell you everything there is to know about Cult Branding, but they will give you a nice overview and practical framework to utilize in your own marketing endeavors. Think of this list as your indispensable "Cult Branding Cliff Notes." Here they are. Read them. Use them!
READ THE COMPLETE ARTICLE